Shipping & Returns

 For products supplied by 0cm

Shipping

Free shipping on orders over £100

Express Shipping

Express shipping is available for an additional USD 20. The available shipping options and costs will be shown at checkout.

Please note that free shipping on orders over £100 applies to standard shipping only. Express shipping is not included and will incur an additional charge.

Customs, Taxes & Import Fees

Customers are responsible for any applicable customs duties, import taxes, or other fees charged by their destination country. These charges may vary depending on local regulations and are not included in the shipping fee.

Delivery Delays

While we do our best to ensure your order arrives on time, The Post House cannot be held responsible for delays caused by weather conditions, customs processing, postal service disruptions, or other circumstances beyond our control.

Shipping Information

Please make sure that your shipping information is accurate and complete when placing your order.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information. If an order needs to be resent because an incorrect address was provided, any additional shipping costs will be the responsibility of the customer.

Lost or Stolen Packages

Once an order has been dispatched, tracking information will be provided where available. The Post House is not responsible for packages that are lost or stolen after being delivered to the shipping address provided at checkout.

Return & Refund policy

Change of Mind Returns

If you change your mind about your purchase or have ordered the wrong size, you may request a return within 15 days of delivery.

Returned items must be unused and in their original packaging. We cannot accept returns for items that have been worn, damaged, marked, washed, or altered in any way.

To request a return, please contact The Post House within 15 days of receiving your order. We will contact the relevant supplier and provide you with the next steps.

Faulty or Incorrect Items

If you receive an item that:

• Is damaged, defective, or not of acceptable quality;
• Is not fit for its intended purpose; or
• Does not match its description,

please contact us as soon as possible.

Depending on the circumstances, you may be entitled to a replacement, refund, or other appropriate remedy.

Faulty items do not need to be returned in their original packaging, but they must be packaged appropriately to prevent damage during return shipping.

Please contact The Post House with details of the issue and, where possible, photographs of the item. We will contact the relevant supplier and assist you with the next steps.

Nothing in this policy limits any rights or remedies you may have under applicable consumer law.