Shipping & Returns

For products supplied by Firelady

Shipping

Processing & Production Time

Most of our products are made to order.

Our artisans typically require 4–8 days to create your order. If the required skin colour is not currently in stock, production may take an additional 7–14 days.

If additional production time is required, we will notify you by email with an updated estimated timeline.

Please note that shipping is not available to certain countries where the sale or import of fur products is prohibited.

We are not responsible for lost packages due to mistyped addresses.

We cannot guarantee shipping times due to delays with customs, holidays or natural events.

Free shipping on orders over £100

Customs, Duties & Taxes

Customs duties, import taxes, and other fees charged by the destination country are the responsibility of the customer.

These charges vary depending on the destination and are not included in the product price. We recommend checking with your local customs authority before placing an order.

Delivery Inspection

Please inspect your package carefully when it arrives.

If you notice any visible damage, moisture, tampering, or discrepancies in the shipment, please notify the delivery carrier and contact The Post House as soon as possible.

Shipping Restrictions

Due to international regulations concerning fur products, we cannot ship to certain countries where the sale or import of fur is prohibited.

Shipping availability for your destination will be confirmed at checkout.

Return & Refund policy

We accept return requests within 14 days of delivery. To request a return, please contact The Post House within 14 days of receiving your order.

Returned items must be undamaged, unworn, and unused, with all original tags attached.

For damaged or defective items, please contact us within 5 days of receiving your order. We may ask you to provide photos or other information to help us assess the issue.

Once we receive your return or refund request, we will contact the relevant supplier and guide you through the next steps. All returns and refunds are subject to the applicable supplier’s return policy and approval.