Shipping & Returns

For products supplied by INSPECIAL HOME

Shipping

We don't cover customer taxes and import fees at this time.

Shipping availability and estimated delivery times will be shown at checkout based on your destination and the available shipping options.

Free shipping on orders over £100

Processing & Delivery Time

Orders are normally processed within 1–3 business days.

Estimated delivery times vary depending on your destination and selected shipping method. Your estimated delivery date will be calculated and displayed at checkout.

Please note that delivery estimates are not guaranteed and may be affected by customs procedures, public holidays, extreme weather, or other circumstances beyond our control.

Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.

Duties & Taxes

Orders are shipped on a Delivered Duty Paid (DDP) basis. Applicable customs duties and taxes are generally covered by the supplier.

In rare cases, customs authorities or the courier may request additional information or documentation to facilitate customs clearance. Customers are responsible for providing any information or documents requested and complying with applicable local laws and regulations.

Packaging

To reduce shipping costs and minimize packaging, some products may be shipped in redesigned or more compact packaging rather than their original packaging.

All orders will still be packaged with appropriate protection to help prevent damage during transit.

Return & Refund policy

Returns

We accept return requests within 14 days of delivery.

To request a return, please contact The Post House within 14 days of receiving your order.

Returned items must be undamaged, unworn, and unused, with all original tags attached.

Once we receive your return request, we will contact the relevant supplier and provide you with the next steps.

Damaged or Defective Items

If your item arrives damaged or defective, please contact The Post House within 5 days of receiving your order.

Please provide details of the issue and, where possible, photographs of the item to help us assess your claim.

Depending on the circumstances, you may be eligible for a replacement or refund.

Return & Refund Conditions

All returns and refunds are subject to the applicable supplier's return policy and approval.

Please do not send an item back without contacting us first. We will provide you with the appropriate return instructions once your request has been reviewed.

Nothing in this policy limits any rights or remedies you may have under applicable consumer law.